Arcan3 ("we," "our," or "us") operates the website www.arcan3.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our online web store, whether for retail or wholesale purposes.
By using our Site, you agree to the terms of this Privacy Policy. Please read it carefully. If you do not agree with this policy, please do not use our Site.
1. Information We Collect
We collect information from you when you visit our website, create an account, make a purchase, subscribe to our newsletter, or interact with us in any other way. The information we collect includes:
Personal Information: Your name, email address, billing and shipping addresses, phone number, and payment information (credit/debit card details).
Account Information: Username and password for your Arcan3 account.
Order Information: Products purchased, order number, and transaction history.
Technical Data: IP address, browser type, device type, and browsing data (e.g., cookies and web beacons) to enhance your shopping experience.
Communication Preferences: Your preferences regarding receiving promotional emails and newsletters.
2. How We Use Your Information
We use your personal information for the following purposes:
Order Processing: To fulfill your orders and deliver products to you.
Customer Support: To handle inquiries, requests, or complaints and provide customer service.
Marketing: To send you promotional offers, updates, and newsletters (only if you've opted in). You can unsubscribe at any time.
Site Improvement: To analyze and enhance our website, products, and services.
Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
3. Sharing Your Information
We may share your personal information with:
Third-Party Service Providers: For payment processing, shipping, marketing, and analytics services. These providers are bound by confidentiality agreements and are only allowed to use your information as necessary to provide services on our behalf.
Legal Obligations: If required by law or in response to legal proceedings, such as subpoenas, court orders, or government investigations.
Business Transfers: In the event of a merger, acquisition, or sale of our company assets, your information may be transferred as part of that transaction.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
Access and Correct: Request access to or correction of your personal information.
Delete: Request the deletion of your personal information, subject to certain legal obligations.
Opt-Out: Unsubscribe from marketing communications at any time.
Data Portability: Request a copy of the data we hold about you in a structured, machine-readable format.
To exercise any of these rights, please contact us at [insert email/contact form link].
6. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior. These technologies help us:
Personalize your shopping experience.
Understand how you interact with our Site.
Improve our services and offerings.
You can manage cookie preferences through your browser settings.
7. Children's Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised version will indicate the updated date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Last updated 09/25/24
